Home / Legal

GENERAL TEMPLATE — NOT LEGAL ADVICE. Must be reviewed by a qualified UK solicitor before publishing.

Complaints and Alternative Dispute Resolution

Trader: [TODO: company name] (company number [TODO: company number], registered office [TODO: registered address], VAT number [TODO: VAT number]). Contact: support@bejka.com.

1. How to complain

• Email: support@bejka.com · Post: [TODO: registered/complaints address] · Phone: [TODO].
• Include your name, order number and what went wrong.

2. What happens next

• Acknowledgement within [TODO: 2] working days.
• Full response within [TODO: 14] days; if it takes longer we will explain why.
• If unresolved, ask for escalation to [TODO: role]. Final response within [TODO: 8 weeks].

3. Clinical and pharmacy complaints

• Clinical care: [TODO: clinical provider] complaints procedure; regulator CQC and any clinical partner's regulator (GMC/NMC/GPhC). Unresolved NHS-independent complaints may go to [TODO: ISCAS if a member].
• Pharmacy: [TODO: pharmacy]; GPhC (pharmacyregulation.org).

4. Alternative dispute resolution

[TODO: choose one] We are / are not a member of an ADR scheme. If you are not satisfied with our final response, you may refer your complaint to [TODO: ADR provider name, website]. We are [TODO: willing / not obliged] to use it. (Under the ADR Regulations 2015 we must tell you the details of a certified ADR provider and whether we will use it.)

5. Other help

Citizens Advice consumer service: 0808 223 1133 / citizensadvice.org.uk. Advertising concerns: Advertising Standards Authority (asa.org.uk). Data protection: ICO (ico.org.uk). Your statutory rights are not affected; you may also go to court.

Other policies: Terms of service · Refund & deposit terms · Subscription & cancellation terms · Privacy notice · Cookie policy · Complaints & ADR · Accessibility statement · Supplement label information