We want every order to go well. If something has gone wrong, please tell us and we will do our best to put it right.
How to complain
Email support@bejka.com. Please include your order number, if your complaint is about an order, and a short description of the problem. Photographs help if an item arrived damaged or incorrect.
What happens next
- We aim to reply within one working day to let you know we have your message.
- We will look into your complaint and aim to give you a full response within 14 days. If we need longer, we will tell you why and when to expect an answer.
If you are still unhappy
If we cannot resolve your complaint, you can get free, impartial advice from Citizens Advice (consumer helpline 0808 223 1133). You may also consider an approved alternative dispute resolution (ADR) provider. Using ADR is voluntary for both sides, and we will consider any request in good faith.
Your legal rights as a UK consumer are not affected, including your rights for faulty goods described in our Refund policy.
Last updated: 12 November 2026.